Return & Exchange Policy
365-Day Warranty: Customers will enjoy a 365 days warranty (365 days from the date of receipt), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.
30-Day Exchange & Return: Unsatisfactory products can be exchanged or refunded within 30 days of receipt. Only shipping fees will apply. Each order is eligible for a one-time exchange/return. Please kindly note that the ''exchange order'' is not eligible for another exchange/return.
Return/Exchange Service Procedure:
1. Please login to your account and locate the order you are not satisfied with. Click the "Exchange/Refund" button.
2. Please select the service type, either an Exchange or Refund. Choose the specific product and describe the issues that have caused the need for a refund/exchange.
3. Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours (48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this folder. Please follow the instructions that are provided by our customer service representative.